Support Centre

Open Account Modes from your account menu. You can activate an available role there, while seller and logistics roles may require completed onboarding and administrator verification.

Submitted profiles stay pending until an administrator reviews their business and operating details. Your dashboard continues to show the current verification status.

Open Orders from the main navigation. Each order shows seller confirmation, pickup, transit and delivery progress, together with payment and support details.

Delivered and cancelled orders include a Reorder action. Products that are still available are added using their current marketplace price and quantity limits.

Switch to seller mode, open Sell Produce, and complete the listing form with price, available quantity, pickup details and clear produce photos.

Open Seller Orders, confirm the order, prepare only your portion, and mark it ready for pickup when it is physically ready to hand over.

The provider gains access automatically after claiming the delivery job. The buyer, seller and currently assigned provider then share that seller-order thread.

Update a milestone only after completing it in the real world: collected produce becomes Picked up, a moving trip becomes In transit, and a successful handover becomes Delivered.

The Orders page shows the current status and reference attached to each transaction. A pending or failed status should not be treated as confirmed payment.

Describe the page, what you attempted, what happened instead, and the approximate time. Do not include passwords, card numbers, mobile-money PINs or one-time codes.

Use Report a problem on the relevant produce or order page whenever possible. That keeps the listing or order attached to the case for administrator review.